EIT is currently Upgrading the SMU Firewall Hardware, therefore all changes impacting the Firewall maybe delayed until after the new Hardware is installed. This will take approximately 2 weeks to complete. We appreciate your patience and understanding. NOTE: Please see Emergency Firewall Maintenance post
EIT needs to conduct emergency firewall maintenance. Work is planned between 12:30am and 6:00am on Saturday, November 29th. During this time internet access will be intermittent across campus with periods of complete loss of service. Thank you for your patience and understanding with this disruption.
Ellucian will be updating our PROD Banner environment with downtime starting at approximately, 4pm on Friday, November 21 and expected to end Saturday, November 22 at 4pm. During this time Banner admin forms, self-service and Activate will not be available.
EIT is performing urgent system maintenance on Tuesday, Oct 14 between 4pm and 8pm which has the possibility to interrupt services hosted on campus. We do not anticipate an issue but do advise to plan your work around that time if possible.
EIT was experiencing issues with authenticating to MS Office, and Brightspace. The problem seems to be resolved at this time.
EIT will be performing campus WiFi network upgrades this week. You may encounter brief outages
Please be advised that EIT is currently performing maintenance on all lab and classroom computers as part of the ongoing Network Modernization Project. While no interruptions are expected, if you experience new disruptions with accessing services, please report them to the helpdesk
Please be advised that EIT will be performing an upgrade to our Banner system starting at 4pm, Friday, Nov 22nd. At that time, Banner Self Service, Admin Pages, Degree Works and Activate will not be available. Banner and Activate will be accessible again, on Saturday, Nov 23rd at 5pm. Brightspace will continue to work. Banner links will return an error until the maintenance is completed.
System Outage - Papercut Software upgrades - Nov 12th 8:30am-12pm During this upgrade window, the functionality and availability of campus printing will be affected.
System Outage - Scheduled Maintenance November 9th, 2024 8am to 2pm During this maintenance window, the functionality and availability of the following systems may be affected: AppsAnywhere, BOE, Printing, File Shares, Authentication systems, Activate, Wired connectivity, and other network-connected services.
EIT is performing system maintenance of the VPN from 7am to 8am on October 31. VPN users may be disconnected during this time - simply reconnect to continue.
Microsoft Outlook is currently exhibiting performance issues with the Outlook client. Some users may notice Outlook using and increased amount of system resources, causing the client to freeze or crash. As of 1 pm ADT , Microsoft is working to resolve the issue. --------------------------------- UPDATE: Microsoft believes all issues have been resolved. Clients must restart their Outlook client to apply the required changes. Outlook web users should refresh their sessions. If that does not resolve the issue web uses clear their browser cache and refresh their Outlook on the web session.
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